Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our limited edition fashion and collectibles are released at specific times. Due to high demand, items are sold on a first-come, first-served basis and often sell out quickly. Adding an item to your cart does not reserve it; you must complete checkout to secure your purchase.
What is your return policy for designer collaborations?
Most Mattel Creations items are eligible for return within 30 days of delivery, provided they are in original packaging and unworn. However, select 'Final Sale' items and high-end limited collaborations may not be eligible for return. Please check the specific product page for details.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your Mattel Creations account.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Are your apparel items true to size?
Our apparel generally follows standard sizing, but fits can vary between different designer collaborations (e.g., oversized vs. slim fit). We provide a detailed size chart on each product page to help you find your perfect fit.